At Actuous Technologies, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be instances where a refund is necessary. This policy outlines the conditions under which refunds will be granted.
Standard Refund Policy
Refunds can be requested within 7 days of purchase. To be eligible for a refund, the following conditions must be met:
- The refund request is made within 7 days of the original purchase date.
- No API credits from the purchased package have been used.
Refunds for Used API Credits
In certain cases, Actuous Technologies may process a refund even if API credits have been used. However, the amount refunded will be reduced by the value of the credits that have been used. This decision is at the sole discretion of Actuous Technologies and will depend on several factors, including but not limited to:
- The amount of credits used.
- The nature of the request.
- Any special circumstances that may apply.
Please note that processing refunds in these cases is not guaranteed and will be evaluated on a case-by-case basis.
How to Request a Refund
To request a refund, please contact our customer support team at [email protected] with your order details and the reason for your request. We aim to review and process refund requests within 7 business days.
Contact Us
If you have any questions about this Refund Policy, please do not hesitate to contact us. We are here to assist you.